Legal
Last updated 30 September 2026
KERB (kerb.ae) is operated by KERB, a company registered in the United Arab Emirates. Email ceo@kerb.ae.
By using KERB or paying on KERB you agree to these terms, our Refund policy and our Privacy policy.
KERB is where customers post car jobs and dealers bid. We are not the mechanic, the workshop or the wash. The winning dealer does the work. Pickup, if you asked for it, sits with that dealer’s job.
You must be 18 or over to use KERB, post a job, bid or pay. By paying you confirm you are 18 or over and that you are allowed to use the card.
You post a job. Dealers bid. The lowest bid wins when the clock hits zero, or you can award a bid sooner. We do not pick a favourite.
There is no guarantee anyone will bid. If the auction ends empty, there is no job and no fee.
KERB’s fee is 10% of the winning bid. A bid of AED 200 means AED 220 in total, of which AED 20 is KERB’s fee. You pay the KERB fee on KERB; the dealer’s price is settled with the dealer.
All prices are in UAE dirhams (AED). If your card is in another currency, your bank may apply its own exchange rate and fees.
We accept Visa and Mastercard. Card payments are handled by Mr Ivory, our payment provider, on its secure payment page. You type your card details on Mr Ivory’s page, not on kerb.ae, and KERB never sees or stores your full card number or security code.
A job or extra is marked paid only after Mr Ivory confirms the payment. If your bank is still confirming it, the job shows “Payment processing” until it is confirmed or fails.
The dealer’s contact details and WhatsApp stay locked until the KERB fee is paid. That is how we unlock the job for both sides.
The winning dealer is responsible for the job they bid on: the work, the time and the car. KERB does not stand in their place.
Dealer plans (Standard AED 100, Premium AED 250, Platinum AED 500 a month) are not billed at present. We will tell dealers before any monthly billing starts, and nothing is charged without their agreement.
Every bid carries a warranty the dealer chooses: 7 days; 30 days or 1,000 km; 90 days or 5,000 km; or 6 months or 10,000 km. It starts when the dealer marks the job done after KERB is paid. You can open a claim on KERB.
The warranty is from the winning dealer, through KERB. It is not a separate KERB guarantee.
A dealer can quote more work. You approve it and pay KERB’s 10% on that extra, or you decline. Nothing extra is owed unless you say yes and the payment is confirmed.
Refunds follow our Refund policy. Approved refunds go back only to the card used for the original payment and usually reach it within 10 to 45 days, depending on your bank.
KERB will not trade with, or provide any services to, OFAC-sanctioned countries or any person or entity on the sanctions lists of the United Arab Emirates, the United Nations, the United States (OFAC), the United Kingdom or the European Union. We may refuse or cancel a payment to comply with these rules.
The United Arab Emirates is our country of domicile. These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction. English is the language of this site.
We may update these terms. The date at the top shows the latest version. The version in force when you pay applies to that payment.
Questions: ceo@kerb.ae.
